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這是聯航CEO公開發表的事件報告書。

On Sunday, April 9, after United Express Flight 3411 was fully boarded,
United's gate agents were approached by crewmembers that were told they
needed to board the flight.
4月9日星期日，在3411號聯合快捷班機全部登機後，聯合的門口代理人被告知有需要
登機的機組人員。

We sought volunteers and then followed our involuntary denial of boarding
process (including offering up to $1,000 in compensation) and when we
approached one of these passengers to explain apologetically that he was
being denied boarding, he raised his voice and refused to comply with crew
member instructions.



He was approached a few more times after that in order to gain his
compliance to come off the aircraft, and each time he refused and became more
and more disruptive and belligerent.
之後，他再被我們”approach”(接近?處理?對付)了幾次，每次他都拒絕，並變得越來越
具”破壞性”和”好戰”。

Our agents were left with no choice but to call Chicago Aviation Security
Officers to assist in removing the customer from the flight. He repeatedly
declined to leave.
我們的代理人別無選擇，只能打電話給芝加哥航空保安人員協助從飛機上"排除"這名
客戶。他一再的拒絕離開。

Chicago Aviation Security Officers were unable to gain his cooperation and
physically removed him from the flight as he continued to resist - running
back onto the aircraft in defiance of both our crew and security officials.
芝加哥航空保安人員在無法得到他的合作之下，使用”肢體手段”(physically)將他從飛
機上”排除”，因為他繼續抵抗，無視我們的機組員和安全人員，一再試圖回飛機。



關鍵字在於這個"approached"。這個乘客一再的被"approached"，這個字可解釋為"接觸"
也可以解釋為"處理"，甚至"對付"

我不知道聯航是怎麼"approach"他的，拍肩膀?

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